Customer Service Has Superhero Powers

When we talk about Super Heroes we don't just mean Batman and Superman. Super heroes aren't just featured in movies and cartoons, they are among us and people interact with them daily. They go by their code name: Customer Service.

Even you can be a superhero with special powers! You have the power to change someone’s day, and who doesn't want that?

With the right weapons, you can also be a Superhero

Even superheroes need their secret weapons. Batman doesn't have superhuman powers; he has the Batmobile! We're all capable of obtaining our own superpowers, with just a little effort behind us. I know you want to hear how--right?!?

13 Easy Ways to Becoming a Customer Service Superhero

Start each call fresh

Forget about the last customer. Start each call fresh, and don't carry their anger into future discussions with other clients or team members.

Have empathy

Listen to the caller. You never know what is going on in their lives, but you can make a difference by just listening and getting rapport established with them before they become more stressed out than necessary for your business needs.

Listen

So many times, customers start a call with the expectation that they need to be loud and angry in order for us listen. Don't buy into their anger- stay calm while allowing them talk about what's bothering them so far.

Don’t guess

You may not have Spiderman’s Spidey-sense, but you still have the opportunity to do something amazing. Get all the details and ask lots of questions to really understand your customer's needs so they feel like superheroes in their own life!

Treat them as a family member

Treat people like you want to be treated. Do not forget that relationships are built on honesty, trust and respect - can't have one without the other!

Smiling is a superpower

You may not be able to show your customer that you're smiling on the phone, but they will be able to tell. Your tone and positive energy are obvious to everyone who calls or emails you!

Show kindness

Not everything revolves around power. Ms. Marvel's superpower isn't just her strength, but also how she handles herself in a time of crisis and diffuses bad situations with kindness.

Personalize your interactions

The best way to make an interaction feel less like a script is by being personable and friendly. That’s not something even the most famous superheroes have mastered!

Think of the CEO sitting next to you

Interactions with customers are always important and can provide valuable feedback for your organization. Maintaining a professional tone will help you communicate more effectively, which in turn creates an unforgettable experience that both parties remember well after their interaction has ended!

Pick up the phone

Maybe Clark Kent was making that call while in the restroom. Or maybe he had to quickly change his clothes and get out of there before anyone saw him! Maybe you can resolve some issues with your customers by just giving them a quick ring?

Follow up

We can do better than those movie super heroes. Who even pays for that destroyed city clean up anyway? Follow up and make sure your customer is satisfied! A happy client becomes a repeat buyer, which will lead you to success in this industry

Go the extra mile

Superhero’s can cover miles in a single leap. The small acts of kindness and help go a long way with customers. Something small to you may be a big leap in the eyes of a customer.

Love what you do

The pressure of being a superhero is not an easy burden to take on. But if you don't love what you're doing, then it will show in both the work aspect and home life as well. To stay positive throughout this process can help make things go much smoother when hero worshiping becomes reality.

Be your own superhero

Helping people is a rewarding experience. You may not be able to change the world in an afternoon, but you can make their day better with each call and problem solved for our customers!

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